WARRANTY POLICY

Điều Khoản Dịch Vụ

Protecting your personal data and building your trust is very important to us. Therefore, we will use your name and other
information related to you in accordance with the content of the Privacy Policy. We only collect necessary information related
to the purchase and sale transaction.
- We will keep your information for as long as required by law or for any other purpose. You can access the website and browser
without having to provide personal details. At that time, you are anonymous and we cannot know who you are if you are not
signed in to your account.


a. Purpose and scope of information collection:
- We will collect various information from customers
- We collect, store and process your information for the purchase process and for subsequent announcements, and to provide services.
- We may pass on names and addresses to third parties for them to deliver to you (for example to delivery services or supplier).
- Your order details are kept by us, but for security reasons we cannot publish them directly.
b. Scope of information use:
- Customer information is used in sales and customer care.
c. Information storage time: according to the provisions of Vietnamese law
d. Address of the collection unit: 186/1/7/1 Vo Van Ngan Str, Zone 1, Binh Tho Ward, Thu Duc City, Ho Chi Minh City, Vietnam.
e. Means and tools for users to correct personal information:
- We advise you not to give your payment details to anyone by e-mail, we are not responsible for any loss you may incur in
exchanging information. your information via the internet or email.
- All transaction information will be kept confidential but in case of request by law enforcement, we will be forced to provide this
information to law enforcement agencies.

The terms, conditions and contents of this website are governed by the laws of Vietnam and reviewed by the courts of Vietnam.
- You have the right to request access to your personal data, have the right to ask us to correct errors in your data at no cost.
You have the right at any time to request that we stop using your personal data for marketing purposes.

Duy Hoa Phat is committed to protecting all personal information of customers in accordance with Government regulations.

Delivery method
Terms and conditions of payment
Return and Refund Policy
Information security
Delivery way:
Delivery at the site depends on each project.

Terms and forms of payment
Payments:
Transfer money, wire transfer, pay via our bank:

· DUY HOA PHAT JOINT STOCK COMPANY
Tax code: 0309137497
· Address: 186/1/7/1 Vo Van Ngan, KP1, Ward Binh Tho, Thu Duc District, Ho Chi Minh City, Vietnam.
· ACB Bank - Ky Hoa Transaction Office: Account number: VND (768-062-79).
· Vietcombank - HCMC branch: Account number: VND (007-1000-672-103).
· Techcombank – Ky Dong Transaction Office: Account number: VND (191-28637576-019).
Regulation:
- Depending on the conditions of each contract, after receiving payment we will proceed to deliver the goods to the construction site.

Consulting solutions and providing equipment for light electrical systems

Specializing in construction and installation of brands:

- Security system:

CCTV camera
Access control
Public sound and emergency announcements
Fire alarms and alarms
- Communication systems:

Video doorbell system
Internal communication system
Conductor Structure System
- Parking management system.

- Time synchronization system (MasterClock)

Provide warranty and maintenance services for equipment and systems.
The business motto of DUY HOA PHAT is to provide customers with "Optimal Solution - Reasonable Price - Perfect Service" with the motto of doing that, we have created trust, prestige and satisfaction. of customers across the country.

Customers that Duy Hoa Phat has been honored to serve:

Enterprises working on light electrical systems across the country
Government agencies and organizations
Departments and branches directly under the People's Committees of provinces and cities
Foreign enterprises and organizations with offices in Vietnam
State-owned and non-state enterprises in the country
With a team of skilled technicians, experienced system engineers, we are committed to providing our customers with the best products and services.

1/ Conditions of exchange:
- Exchange time within 03 days from the date of purchase.
- Exchanged goods must have original stamps, labels, unused and have a purchase invoice (when selling, the sales-person
must tell the customer).
- Customers can exchange products according to the size or design requirements or due to manufacturing defects.
- Technical error: Fading product color, stamps, labels.


2/ Exchange value:
- Exchanged products must be of equal or higher value than previously purchased goods.

3/ Time to settle the exchange:
- Products to be exchanged immediately, not later than 01 day if the goods are available in stock or depending on the time
of import (if the new goods are not available in stock)
- Products that need to be verified due to manufacturing defects need to be sent to the company for inspection within 7-10
days (except Sundays and holidays).


4/ Cases of refusal to exchange goods:
- Does not meet the conditions of exchange as mentioned above
- Goods purchased more than 03 days
- Goods look new, with tags still intact but there are signs of dirt, scratches, accessories of the goods are enough or damaged
due to factors outside the store after purchase.
- Product is damaged due to customer's fault: Fading product color, stamps, labels, labels,

RETURN: Duy Hoa Phat does not accept returns for money under any circumstances.

1/ Warranty conditions:
- For equipment that is issued with a warranty card, a warranty card and warranty stamp of Duy Hoa Phat Company must be presented within the warranty period.
- Warranty stamps, barcode serial numbers, emei of the product must be intact, with no signs of scraping, erasing, tearing, or fading.
- The damage of the equipment is determined to be due to a technical fault or a manufacturer's fault.

2/ No warranty conditions:
- The device has signs of strange solution, water in, wet stains, broken circuit, scratched, broken, dented, deformed, signs of fire and explosion, pigmentation, edema, rust, etc. rats, insects intrusion...
- Equipment damaged by natural disasters, fires, using unstable power sources or improperly installed or transported, etc.
- Accessories included with the device such as chargers, adapters, AC power cords, free products with promotions.

Please contact: our website www.duyhoaphat.vn

 

Support Online

support online duyhoaphat vn

skypeKinh Doanh
0986 728 400
skypeKỹ Thuật
0903 337 467

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DUY HOA PHAT CORP.
186/1/7/1 Vo Van Ngan Street, Binh Tho Ward,
Thu Duc City, HCM City, Vietnam.
Office: 186/1A Vo Van Ngan Street, Binh Tho Ward,
Thu Duc City, HCM City, Vietnam.
Tel: (+84) 028 3511 8946 - 028 3511 8947
Tax code: 0309137497 - Hotline: 0986 728 400
Email: info@duyhoaphat.vn - www.duyhoaphat.vn
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Director of legal representative: TRẦN VĂN CHƯƠNG
Business Registration License No 0309137497
HCM Department of Planning and Investment issued date 12/08/2009
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