1/ Conditions of exchange:
- Exchange time within 03 days from the date of purchase.
- Exchanged goods must have original stamps, labels, unused and have a purchase invoice (when selling, the sales-person
must tell the customer).
- Customers can exchange products according to the size or design requirements or due to manufacturing defects.
- Technical error: Fading product color, stamps, labels.

2/ Exchange value:
- Exchanged products must be of equal or higher value than previously purchased goods.

3/ Time to settle the exchange:
- Products to be exchanged immediately, not later than 01 day if the goods are available in stock or depending on the time
of import (if the new goods are not available in stock)
- Products that need to be verified due to manufacturing defects need to be sent to the company for inspection within 7-10
days (except Sundays and holidays).

4/ Cases of refusal to exchange goods:
- Does not meet the conditions of exchange as mentioned above
- Goods purchased more than 03 days
- Goods look new, with tags still intact but there are signs of dirt, scratches, accessories of the goods are enough or damaged
due to factors outside the store after purchase.
- Product is damaged due to customer's fault: Fading product color, stamps, labels, labels,

RETURN: Duy Hoa Phat does not accept returns for money under any circumstances.

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186/1/7/1 Vo Van Ngan Street, Binh Tho Ward,
Thu Duc City, HCM City, Vietnam.
Office: 186/1A Vo Van Ngan Street, Binh Tho Ward,
Thu Duc City, HCM City, Vietnam.
Tel: (+84) 028 3511 8946 - 028 3511 8947
Tax code: 0309137497 - Hotline: 0986 728 400
Email: -
Director of legal representative: TRẦN VĂN CHƯƠNG
Business Registration License No 0309137497
HCM Department of Planning and Investment issued date 12/08/2009
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